This Privacy Policy describes how euoclean.com (the “Site” or “we”)
collects, uses, and discloses your Personal Information when you visit
or make a purchase from the Site.
Collecting Personal Information When you visit the Site, we collect
certain information about your device, your interaction with the Site,
and information necessary to process your purchases. We may also collect
additional information if you contact us for customer support. In this
Privacy Policy, we refer to any information that can uniquely identify
an individual (including the information below) as “Personal
Information”. See the list below for more information about what
Personal Information we collect and why.
Device information
Examples of Personal Information collected: version of web browser, IP
address, time zone, cookie information, what sites or products you view,
search terms, and how you interact with the Site. Purpose of collection:
to load the Site accurately for you, and to perform analytics on Site
usage to optimize our Site. Source of collection: Collected
automatically when you access our Site using cookies, log files, web
beacons, tags, or pixels. Disclosure for a business purpose: shared with
our processor Shopify. Order information
Examples of Personal Information collected: name, billing address,
shipping address, payment information (including credit card numbers,
email address, and phone number. Purpose of collection: to provide
products or services to you to fulfill our contract, to process your
payment information, arrange for shipping, and provide you with invoices
and/or order confirmations, communicate with you, screen our orders for
potential risk or fraud, and when in line with the preferences you have
shared with us, provide you with information or advertising relating to
our products or services. Source of collection: collected from you.
Disclosure for a business purpose: shared with our processor Shopify.
Customer support information
Examples of Personal Information collected: name, billing address,
shipping address, payment information (including credit card numbers,
email address, and phone number. Purpose of collection: to provide
customer support. Source of collection: collected from you. Disclosure
for a business purpose: Gorgias. Identity resolution information
Examples of Personal Information collected: email address, home address,
cookie identifiers, browsing behavior, and device information, as
matched or inferred by third-party data partners.
Purpose of collection: to associate your browsing activity on our Site
with other personal information that our data partners or vendors may
have about you, in order to send you marketing communications, including
by email or direct mail.
Source of collection: collected automatically through cookies and
similar technologies when you visit our Site, and matched with personal
information held by third-party identity resolution partners.
Disclosure for a business purpose: shared with Retention.com and its
data partners for identity resolution and marketing purposes.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and
selling process, we collect the personal information you give us such as
your name, address and email address.
When you browse our store, we also automatically receive your computer’s
internet protocol (IP) address in order to provide us with information
that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you
emails about our store, new products and other updates.
Text marketing (if applicable): With your permission, we may send text
messages about our store, new products, and other updates. Updates
include Checkout Reminders. Webhooks will be used to trigger the
Checkout Reminders messaging system.
Minors The Site is not intended for individuals under the age of 18. We
do not intentionally collect Personal Information from children. If you
are the parent or guardian and believe your child has provided us with
Personal Information, please contact us at the address below to request
deletion.
Sharing Personal Information We share your Personal Information with
service providers to help us provide our services and fulfill our
contracts with you, as described above. For example:
We use Shopify to power our online store. You can read more about how
Shopify uses your Personal Information here:
https://www.shopify.com/legal/privacy. We use Retention.com for identity
resolution services. When you visit our Site, cookies and similar
technologies may be used to associate your browsing activity with
personal information held by Retention.com’s data partners, enabling us
to send you marketing communications. You can learn more about
Retention.com’s practices and opt out at:
https://app.retention.com/optout. We use Blotout EdgeTag for server-side
event tracking and first-party identity resolution. EdgeTag operates on
our domain infrastructure to improve the accuracy of marketing signals
sent to our advertising and email marketing partners (such as Meta,
Google, and Klaviyo) using consented first-party data. You can learn
more about Blotout’s practices at:
https://www.blotout.io/privacy-policy. We may share your Personal
Information to comply with applicable laws and regulations, to respond
to a subpoena, search warrant or other lawful request for information we
receive, or to otherwise protect our rights. Behavioral Advertising As
described above, we use your Personal Information to provide you with
targeted advertisements or marketing communications we believe may be of
interest to you. For example:
We use Google Analytics to help us understand how our customers use the
Site. You can read more about how Google uses your Personal Information
here: https://policies.google.com/privacy?hl=en.You can also opt-out of
Google Analytics here: https://tools.google.com/dlpage/gaoptout. When
you visit or log in to our website, cookies and similar technologies may
be used by our online data partners or vendors to associate these
activities with other personal information they or others have about
you, including by association with your email or home address. We (or
service providers on our behalf) may then send communications and
marketing to these email or home addresses. You may opt out of receiving
this advertising by visiting https://app.retention.com/optout. We also
use Blotout EdgeTag to send consented first-party data to our
advertising platforms (including Meta and Google) via server-side
integrations, which improves the accuracy of ad targeting and
measurement. This data is collected and processed on our domain
infrastructure using first-party cookies and identifiers. We share
information about your use of the Site, your purchases, and your
interaction with our ads on other websites with our advertising
partners. We collect and share some of this information directly with
our advertising partners, and in some cases through the use of cookies
or other similar technologies (which you may consent to, depending on
your location). For more information about how targeted advertising
works, you can visit the Network Advertising Initiative’s (“NAI”)
educational page at
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising here:
FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE -
https://www.google.com/settings/ads/anonymous BING -
https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
RETENTION.COM - https://app.retention.com/optout Additionally, you can
opt out of some of these services by visiting the Digital Advertising
Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information We use your personal Information to provide
our services to you, which includes: offering products for sale,
processing payments, shipping and fulfillment of your order, and keeping
you up to date on new products, services, and offers.
Lawful basis Pursuant to the General Data Protection Regulation
(“GDPR”), if you are a resident of the European Economic Area (“EEA”),
we process your personal information under the following lawful bases:
Your consent; The performance of the contract between you and the Site;
Compliance with our legal obligations; To protect your vital interests;
To perform a task carried out in the public interest; For our legitimate
interests, which do not override your fundamental rights and freedoms.
Retention When you place an order through the Site, we will retain your
Personal Information for our records unless and until you ask us to
erase this information. For more information on your right of erasure,
please see the ‘Your rights’ section below.
Automatic decision-making If you are a resident of the EEA, you have the
right to object to processing based solely on automated decision-making
(which includes profiling), when that decision-making has a legal effect
on you or otherwise significantly affects you.
We do not engage in fully automated decision-making that has a legal or
otherwise significant effect using customer data.
Our processor Shopify uses limited automated decision-making to prevent
fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
Temporary denylist of IP addresses associated with repeated failed
transactions. This denylist persists for a small number of hours.
Temporary denylist of credit cards associated with denylisted IP
addresses. This denylist persists for a small number of days. Selling
Personal Information Our Site sells Personal Information, as defined by
the California Consumer Privacy Act of 2018 (“CCPA”) and the California
Privacy Rights Act (“CPRA”). Specifically, we may share identifiers
(such as cookie data and browsing activity) with third-party identity
resolution services, including Retention.com, which may constitute a
“sale” or “sharing” of personal information under California law.
California residents have the right to opt out of the sale or sharing of
their personal information. To exercise this right with respect to
Retention.com’s services, please visit:
https://app.retention.com/optout. For all other opt-out requests, please
contact us at support@euoclean.com.
Your rights GDPR If you are a resident of the EEA, you have the right to
access the Personal Information we hold about you, to port it to a new
service, and to ask that your Personal Information be corrected,
updated, or erased. If you would like to exercise these rights, please
contact us through the contact information below.
Your Personal Information will be initially processed in Ireland and
then will be transferred outside of Europe for storage and further
processing, including to Canada and the United States. For more
information on how data transfers comply with the GDPR, see Shopify’s
GDPR Whitepaper:
https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA If you are a resident of California, you have the right to access
the Personal Information we hold about you (also known as the ‘Right to
Know’), to port it to a new service, and to ask that your Personal
Information be corrected, updated, or erased. If you would like to
exercise these rights, please contact us through the contact information
below.
If you would like to designate an authorized agent to submit these
requests on your behalf, please contact us at the address below.
Cookies A cookie is a small amount of information that’s downloaded to
your computer or device when you visit our Site. We use a number of
different cookies, including functional, performance, advertising, and
social media or content cookies. Cookies make your browsing experience
better by allowing the website to remember your actions and preferences
(such as login and region selection). This means you don’t have to
re-enter this information each time you return to the site or browse
from one page to another. Cookies also provide information on how people
use the website, for instance whether it’s their first time visiting or
if they are a frequent visitor.
We use cookies and similar technologies provided by third-party identity
resolution services (such as Retention.com) and first-party server-side
tracking infrastructure (such as Blotout EdgeTag) to associate your
browsing activity with personal information held by their data partners
or with your existing customer data. These technologies enable us to
send you personalized marketing communications and improve advertising
performance. You may opt out of Retention.com’s identity resolution at
https://app.retention.com/optout. Blotout EdgeTag processes first-party
data in accordance with your cookie consent preferences.
We use the following cookies to optimize your experience on our Site and
to provide our services.
Cookies Necessary for the Functioning of the Store Name Function _ab
Used in connection with access to admin. _secure_session_id Used in
connection with navigation through a storefront. cart Used in connection
with shopping cart. cart_sig Used in connection with checkout. cart_ts
Used in connection with checkout. checkout_token Used in connection with
checkout. secret Used in connection with checkout. secure_customer_sig
Used in connection with customer login. storefront_digest Used in
connection with customer login. _shopify_u Used to facilitate updating
customer account information. Reporting and Analytics Name Function
_tracking_consent Tracking preferences. _landing_page Track landing
pages _orig_referrer Track landing pages _s Shopify analytics.
_shopify_s Shopify analytics. _shopify_sa_p Shopify analytics relating
to marketing & referrals. _shopify_sa_t Shopify analytics relating to
marketing & referrals. _shopify_y Shopify analytics. _y Shopify
analytics.
Identity Resolution and Marketing
We use cookies and similar technologies provided by third-party identity
resolution services (such as Retention.com) to associate your browsing
activity with personal information held by their data partners. These
technologies enable us to send you personalized marketing
communications, including by email or direct mail. You may opt out of
this activity at https://app.retention.com/optout.
The length of time that a cookie remains on your computer or mobile
device depends on whether it is a “persistent” or “session” cookie.
Session cookies last until you stop browsing and persistent cookies last
until they expire or are deleted. Most of the cookies we use are
persistent and will expire between 30 minutes and two years from the
date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind
that removing or blocking cookies can negatively impact your user
experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether
or not to accept cookies through your browser controls, often found in
your browser’s “Tools” or “Preferences” menu. For more information on
how to modify your browser settings or how to block, manage or filter
cookies can be found in your browser’s help file or through such sites
as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely
prevent how we share information with third parties such as our
advertising partners. To exercise your rights or opt-out of certain uses
of your information by these parties, please follow the instructions in
the “Behavioural Advertising” section above.
Do Not Track Please note that because there is no consistent industry
understanding of how to respond to “Do Not Track” signals, we do not
alter our data collection and usage practices when we detect such a
signal from your browser.
Changes We may update this Privacy Policy from time to time in order to
reflect, for example, changes to our practices or for other operational,
legal, or regulatory reasons.
Contact For more information about our privacy practices, if you have
questions, or if you would like to make a complaint, please contact us
by e-mail at support@euoclean.com
Last updated: February 25, 2026